FAQs, Customer Services and Contact Details

Please refer to the Delivery Information page for full details of our delivery methods and timescales.

We deliver to several countries within the EU, please refer to the Delivery Information page for full details of our delivery methods and timescales.

In some cases, we are able to change the delivery address; however, if orders are placed using PayPal, eBay or Amazon we are unable to alter any address due to the strict buyer/ seller protection terms applied when using these methods.

You will be sent a tracking number by email once the item is dispatched so you can use this to track your parcel. If the tracking status says that your item is delivered, please check with family members or neighbours in case they have taken delivery on your behalf. If you provide an incorrect or incomplete delivery address we may not able to make the delivery. In most cases the items will be returned to sender. We will refund the price of the goods when they arrive back, but we shall be entitled to keep the amount paid for delivery.

We do not provide compensation if an item does not arrive with you on time. We endeavour to ensure all items are received within the timescales suggested, however, we rely on the Royal Mail services and dispatch items in good faith that they will arrive with you by their expected times.In the very rare instances where parcels are lost completely we cannot process a refund or resend the parcel until the delivery is officially classed as lost. This must be confirmed by the courier (Royal Mail) themselves. At that time we will either issue a refund or arrange for another item to be sent.Items are classed as lost within the following timescales:Royal Mail Recorded Delivery - 15 working days Royal Mail Special Delivery - 10 working days Royal Mail International Delivery - 21 working days

In this case, we will be able to resend the item but this may incur a further delivery cost. Please send our team an email using the link below to allow us to arrange redelivery.

Delivery services can be upgraded once your order has been placed but may incur additional costs outlined at Please refer to the Delivery Information page for full details.

There is a section in our checkout process which will allow for an alternative delivery address to be entered. Please note that we cannot deliver to PO Boxes, Hotels or other non- permanent residential addresses.

Orders are not delivered on Sundays as there are no Royal Mail postal services available on this day.

At present, we do not offer the same day delivery service.

We are able to arrange delivery to BFPO addresses, however, we are currently not part of the Voluntary VAT Refunds Scheme and so the VAT refund forms are not provided. Refunds can be arranged with HM Revenue and Customs using your itemised invoice.

If you have not received an automated email stating confirmation of your order and your related order number, please ensure you have checked your email junk or spam folders. If after searching here you still cannot find your confirmation it may be possible that your order failed to go through. Please email our customer services team via this support system and we will arrange for this to be checked for you and resent if necessary.

Your order number will be displayed on screen at the point of your order going through successfully, and will then be emailed to your registered address. Please check your junk or spam folders if you have not received an email. Alternatively, you can see your order number and further order details by visiting the My Account page.

Items sent by recorded or courier delivery will need a signature upon receipt at your address. If you are not home the postman will leave a calling card and your item will be held at your local sorting office for 7 days for you to pick up.

You will receive an automated email to confirm despatch as soon as it happens. This will provide you with your Royal Mail Tracking ID and a link to the Royal Mail website. If you have not received this email and the estimated timescale has passed please check your junk or spam folders.

Please contact our customer services by clicking the link below. If your item has been posted before you request cancellation, simply refuse delivery upon arrival.

If your item was Next Day delivery and doesn’t arrive the next working day after despatch please raise a ticket via our support system to let us know. Sometimes Royal Mail’s estimates may slip (especially during busy periods) and you may need to allow an additional day for this to reach you. If you have paid for Next Day delivery we will of course refund the cost. If your delivery is free, please allow up to 5 working days for its arrival. In the event where any parcel has not arrived within a week, please contact us via the live support system to advise of its failure to arrive. We will then file a claim with Royal Mail for loss of your item, and can then work around providing you with a replacement or refund.

Each product displays the stock status and in some cases will display the available quantity.

For ‘in stock’ items, these will normally be dispatched within 1 working day and will be with you within the specified timescale for your choice of postage method (Next day, first class or free economy).

We aim to offer the most competitive prices for an Official Stockist so we can provide the best prices to all of our customers.

We aim to be competitive with all our products, please contact us and we will endeavour to match or beat the supplied price.

All product images on our site are supplied directly from the manufacturer and show the item as accurately as possible.

Yes, you will receive an invoice from ourselves summarising your order and giving full details of the product and price paid.

All product dimensions can be found on the product page for each item we sell, below the product image itself.

Postage will only be refunded if the product received is faulty. We are happy to exchange items for you, however, if the product is returned as unsuitable your postage will not be refunded.

For full details of our refund policy, please visit the Returns Policy, by clicking here.

For full returns and exchanges information, please visit the Returns Policy, by clicking here.

Yes, for full details on our seasonal returns policy, please visit the Returns Policy, by clicking here.

To return your order, place your item back into the box with all of the official packaging and documentation you originally received. Ensure that it is in the brand new condition and that all free gift items are also returned. Items that have been personalised in any way are ineligible for return. Once this has been done, please request an RMA number by email using the live support system and fill in the information at the bottom of your invoice.

Place this RMA number on the outside of your parcel so that your return can be processed more quickly.

You can send back and exchange an item provided you are within your returns period. The item to be exchanged must be in the brand new condition it was received and you are not eligible for exchange under any circumstances if the item has been worn, marked or shows any signs of usage. You may try the item on for size, however if the item is marked in any way then you have accepted the item and are no longer eligible for a refund or exchange under the terms of the cooling off period in the Distance Selling Act.You may not exchange any product which has had links removed or has had any personalisation/ alteration– this also signifies acceptance.

This varies depending on manufacturer and length of ownership.In the unlikely event that you have taken delivery of a faulty item, we would advise that you contact us immediately. If you have had your item for longer we would advise that you contact the manufacturer and arrange for repairs to be carried out under guarantee.

For full returns and exchanges information, please visit the Returns page, by clicking here.

All product packaging, manuals and product documentation must be returned when you are returning a product. Free gifts must also be returned; otherwise the full recommended retail price for these items will be deducted from your refund.

If you ordered through our secure website we can send a copy of your invoice electronically via the email address you provided on your order. There is no charge for this service.

All return requests must be authorised before posting. Please click the blue button below and fill in your details, including your order number. We will review your request and if approved you will receive a returns authorisation number which must be included in the return packaging.

Yes. We provide discount codes which are updated weekly at discount codes page . Alternatively, special offers and limited time discount promotions can also be found occasionally by liking our Facebook Page

Discount codes can be entered at the basket page, just before proceeding to our secure checkout. This will amend the total cost before entering the checkout.

If you are having difficulty with a discount code, please ensure first of all that it is entered correctly, and numbers are not being mistaken for letters – For example the number ‘0’ and the letter ‘O’, please note that codes may also be case sensitive.

No. Only one discount code can be used per transaction and can not be used in conjunction with any other offer or promotion.

Discount codes expire after a set period of time to make way for new promotions and savings. For full details of all our latest discounts, please refer to discount codes page.